Your Privacy Is Our Responsibility

1. Introduction

bdbig is a trusted online casino and betting platform in Bangladesh. We take our members' personal privacy very seriously. This privacy policy will explain how bdbig collects your information, how it is used, who it may be shared with, and how it is kept secure.

By using our platform, you will be considered to have agreed to the terms described in this privacy policy. If you disagree with any part of this policy, please contact us before using our services.

2. What Information We Collect

bdbig may collect various types of information from you for different purposes. The details of that information are described in the categories below.

2.1 Information You Provide Directly

When you register on our platform or use our services, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Financial transaction details such as bKash, Nagad or Rocket account numbers

2.2 Automatically Collected Information

Certain information is collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Operating system information
• Session duration and activity logs
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also receive information from third-party sources, such as identity verification services or payment processors. This information is used solely to ensure the security of your account and to comply with applicable regulations.

3. Purpose of Using Your Information

bdbig uses your information only for specific and legitimate purposes. We never sell your information or share it with unauthorized third parties.

3.1 For Service Delivery

• To create, manage, and secure your account
• To process deposit and withdrawal transactions
• To manage bonuses, rewards, and promotional offers
• To maintain gaming history and balance records

3.2 For Security and Compliance

• To prevent fraud, money laundering, and other illegal activities
• To verify age (21 years or older)
• To enforce responsible gaming policies
• For internal audits and risk assessment

3.3 For Communication

• To send important account-related notifications
• To resolve issues through our 24/7 support team
• To inform you of changes to this policy

4. Cookies and Tracking Technologies

bdbig uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Without these, login, session management, and security features will not work.
• Functional Cookies: Remember your preferences and settings so you do not have to change them every time.
• Analytics Cookies: Collect usage statistics for the platform, which help us improve our services. This information is not personally identifiable.

You can control cookies by changing your browser settings. However, please note that disabling certain essential cookies may make some platform features unavailable.

5. Information Sharing and Disclosure

bdbig never sells or rents your personal information. We may share information with third parties only in the following limited circumstances:

5.1 Service Providers

We rely on trusted third parties to operate our services, such as payment processors (bKash, Nagad, Rocket, bank transfer) and technology service providers. These organizations use your information only for the purpose of providing specific services and are required to comply with our privacy standards.

5.2 Legal Obligations

bdbig may be required to provide information to authorities when required by law, regulation, or court order. Where possible, we will try to notify you in advance.

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, the protections described in this policy will be maintained.

6. Data Security Measures

To ensure the security of your information, bdbig has implemented multiple layers of industry-standard protection.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data exchanged between the platform and your device is encrypted.
• Data Encryption: Stored sensitive information is kept in encrypted form.
• Firewall and Intrusion Detection: Active monitoring systems are maintained to prevent unauthorized access.
• Secure Payment Gateway: Financial transactions are handled through the highest security protocols.

6.2 Administrative Safeguards

• Only authorized personnel can access your information.
• All staff receive training on privacy and data protection.
• Regular security reviews and audits are conducted.
• A rapid response plan is in place for data breach incidents.

7. Data Retention Period

bdbig retains your information only for as long as necessary. Retention periods are determined based on the following factors:

• Information for active accounts is retained for as long as the service remains active.
• Financial transaction records for closed accounts are kept for a specified period in accordance with legal obligations.
• Security logs and audit trails are retained for a defined period.
• In the case of legal disputes or investigations, relevant information may need to be retained for a longer period.

Once the need for retention has ended, your information is securely deleted or anonymized.

8. Your Rights

Having an account at bdbig means you have certain important rights regarding your information:

8.1 Right of Access

You can find out at any time what information we hold about you. To do so, please contact our support team.

8.2 Right to Correction

If any information in your profile is incorrect or outdated, you can request that it be corrected. Keeping accurate information is important to us as well.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, we may be required to retain some information due to legal obligations or applicable regulatory responsibilities.

8.4 Right to Object to Processing

You may object to specific uses of your information. We will review your objection and take appropriate action.

To exercise any of the above rights, please contact our support team. We provide support in both Bengali and English, 24 hours a day, 7 days a week.

9. Protection of Minors' Information

bdbig is a platform intended only for those aged 21 or older. We do not knowingly collect any information from minors. An age verification process is applied at the time of registration.

If we learn that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

10. Changes to This Policy

bdbig may update this privacy policy from time to time. When changes are made:

• The update date on this page will be changed.
• For significant changes, a notification may be sent to your registered email or mobile number.
• Continuing to use the platform after changes have been made will be considered acceptance of the new policy.

We recommend visiting this page regularly to stay up to date with the latest policy.

11. International Data Transfers

Our servers and service providers may be located in various countries. If your information is transferred to another country, we ensure that equivalent protections to those in this privacy policy are maintained there.

For any international data transfer, we apply appropriate agreements and safeguards to ensure your information remains private wherever it is held.

12. Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact the bdbig support team. Our team is ready to assist in both Bengali and English, 24 hours a day, 7 days a week.